Executive Technology Advisory · Operational Stabilization · Transformation Delivery
Business-first leadership to reduce risk, improve performance, and deliver measurable outcomes in the first 30–90 days.

Real outcomes.No IT theater.

Decades of enterprise IT and managed services leadership—driving tangible results for Fortune 100/500 and mid‑market organizations. We make it easy to engage quickly—even when vendor onboarding is complex—and we focus on measurable wins in the first 30–90 days.

Experience includes leadership and delivery for: Kraft Heinz, Atos, Unisys, Unilever, Henkel, European Central Bank, Capital One, Fannie Mae, Merck, Amgen, Regeneron, STMicro, Engie, Omnicom, Ameriprise, Andersen Windows, Otis Elevator, Delphi Automotive, the Cities of Minneapolis & Santa Clara — and many more.

Advisory & Delivery Services

Seven pillars with clear deliverables, quick‑win starters, and real outcomes.

Executive Advisory Transformation Delivery Interim Leadership
#1
IT Strategy & Operating Model

Roadmaps and governance that tie technology to business outcomes.

  • Business‑aligned IT roadmap, OKRs, quarterly planning
  • Portfolio & demand mgmt (Jira/ADO/ServiceNow)
  • Scorecards & KPI dashboards (Power BI/Tableau)
Quick‑win: 2‑week exec scorecard + 90‑day plan.
Case Snapshot
Context: Fortune 100 enterprise lacked a unified tech plan across business units.
Actions: Built 3‑year roadmap with quarterly OKRs; governance & exec scorecards.
Outcomes: Spend aligned to P&L; delivery predictability up; faster decisions.
#2
Vendor & MSP Governance

Turn outsourced chaos into accountable performance.

  • Contract & SLA redesign, RFP/RFI support
  • QBR cadence, scorecards, corrective action plans
  • MSP consolidation, transition & knowledge capture
Quick‑win: 30‑day vendor reset plan + QBR templates.
Case Snapshot
Context: Global MSP underperformance; missed SLAs and opaque costs.
Actions: Reset contracts/SLAs; standardized QBRs; consolidated partners.
Outcomes: SLA >98%; 12–18% savings; transparency & accountability.
#3
ITSM & ServiceNow Acceleration

From firefighting to flow with modern ITSM practices.

  • Incident, Problem, Change, Request (ITIL‑aligned)
  • CMDB & Discovery, HAM/SAM, Service Catalog
  • Virtual Agent, Flow Designer, Predictive Intelligence
Quick‑win: 30‑day MTTR reduction sprint (top 3 services).
Case Snapshot
Context: Service desk overwhelmed; long MTTR and low CSAT.
Actions: Defined TOM; implemented SN processes; added VA & automations.
Outcomes: MTTR −35%; CSAT +18 pts; deflection via VA/knowledge.
#4
Cloud, Infrastructure & Workplace

Reliable foundations and great employee experience.

  • Azure Landing Zone / AWS Control Tower
  • Identity & device: Entra ID, Intune/Autopilot
  • M365 hygiene & Teams/SharePoint/OneDrive experience
Quick‑win: 2‑week endpoint & M365 hygiene sweep.
Case Snapshot
Context: Fragmented infra; poor endpoint experience; mixed cloud controls.
Actions: Deployed landing zone; tightened identity; standardized Intune; M365 cleanup.
Outcomes: Faster join‑to‑productive; improved stability; stronger security.
#5
AI & Automation Quick Wins

Practical, low‑risk value in weeks—not years.

  • Service desk copilots & chat (ServiceNow VA / Teams)
  • Runbooks & self‑healing with orchestration tools
  • Azure OpenAI / Power Automate pilots with guardrails
Quick‑win: 2‑week Teams chatbot + automation pilot.
Case Snapshot
Context: Escalations clogging L2; repetitive ops tasks.
Actions: Built pilots for triage prompts, unlocks, software installs.
Outcomes: 20–30% deflection; higher FCR; reclaimed ops hours.
#6
Risk, Compliance & Resilience

Security and continuity tuned to your realities.

  • NIST CSF / ISO 27001 control alignment
  • DR/BCP program & tabletop exercises
  • Vulnerability management & incident readiness
Quick‑win: 30‑day risk register + prioritized remediation.
Case Snapshot
Context: Audit findings & unclear DR posture.
Actions: Controls mapping; tabletop exercises; defined gaps.
Outcomes: Clean audit; RTO/RPO clarity; risk reduction.
#7
Financial & Cost Optimization

Make the dollars work harder for outcomes.

  • FinOps: AWS Cost Explorer / Azure Cost Management
  • License optimization (M365 E3/E5, ServiceNow)
  • App/vendor rationalization & contract benchmarking
Quick‑win: 2‑week savings hunt + 90‑day FinOps motion.
Case Snapshot
Context: Run‑rate costs rising; unclear ROI.
Actions: FinOps discipline; license renegotiation; tool rationalization.
Outcomes: 7‑figure annualized savings; clearer ROI narratives.

Our 30·60·90 Approach

Days 0–30
Stabilize & Frame
  • Executive listens + baseline
  • Quick‑win backlog & owners
  • Scorecard v1 + cadence
Days 31–60
Execute & Prove
  • Top 3 wins in flight
  • Vendor/SLA resets underway
  • MTTR & cost KPIs moving
Days 61–90
Scale & Decide
  • Playbooks embedded
  • Next‑quarter plan locked
  • Sustain, transition, or extend decision

Background & Experience

Our experience spans managed services, enterprise technology, transformation, operations, and executive advisory. Our team brings decades of leadership experience delivering transformations across infrastructure, workplace, ITSM, cloud, vendor ecosystems, and operating models—always in service of measurable business outcomes.

  • 1
    MSP to Enterprise: experience across service providers and global enterprises.
  • 2
    Outcome‑first framing: cost, risk, experience, and velocity.
  • 3
    Playbooks for vendor resets, ITSM maturity, and automation wins.
  • 4
    Executive-level advisory backed by practical, hands-on delivery.
Firm Experience
Based inAustin, Texas
Leadership Experience30+ years
MSP Experience25+ years
Global Delivery Scale350+ professionals
P&L Leadership$220M+
Service ModelsDaaS, PCaaS, IaaS, SaaS
Enterprise ExperienceFortune 100/500 & mid-market
Industry ExposureCPG, Financial Services, Manufacturing, Healthcare, Public Sector & Technology

Engage fast — even without vendor onboarding

Large enterprises often can’t add a new vendor overnight. That’s okay. Below are procurement‑friendly paths that let us start quickly while staying compliant.

Embedded Executive Leadership

Embedded executive leadership for organizations that need sustained transformation, operational improvement, or technology leadership.

  • 30/60/90 plan within first week
  • Board‑ready communication cadence
  • Hands‑on with sleeves‑rolled delivery
Executive‑in‑Residence / Interim

Step‑in leadership to stabilize operations and land key initiatives.

  • Executive coverage for CIO / VP leadership gaps
  • Crisis stabilization + transformation sprints
  • Develop internal leaders and ensure continuity
Advisory Sprint (30–90 days)

Targeted outcome with a crisp charter and KPIs.

  • Vendor reset & governance playbook
  • ITSM acceleration & MTTR reduction
  • Workplace experience uplift
Route Through Your Approved Vendor

Engage via an existing prime/MSP or SoW vehicle to bypass new‑vendor setup.

  • Delivery through approved MSP/payroll partners
  • SOW under an existing MSA
  • Time & materials or fixed‑fee
Partner of Record / Staff Aug

Delivered through a partner already on your vendor list.

  • Procurement‑friendly onboarding
  • Clear deliverables & reporting
  • Flexible long-term engagement options
Compliance & Assurance

Enterprise‑ready hygiene so we can start fast.

  • Background & references (under NDA)
  • InfoSec onboarding & policies
  • Clear SoW, KPIs, and exit criteria

Let’s talk

Tell us where you need momentum. We’ll respond with a short POV, the fastest engagement path, and a concrete first step.

📍 Austin, Texas
References available under NDA. Enterprise onboarding & compliance ready.
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