Real outcomes.No IT theater.
30 years leading IT and MSP organizations—driving tangible results for Fortune 100/500 and mid‑market leaders. I make it easy to engage quickly—even when vendor onboarding is complex—and I focus on measurable wins in the first 30–90 days.
Advisory & Delivery Services
Seven pillars with clear deliverables, quick‑win starters, and real outcomes.
Roadmaps and governance that tie technology to business outcomes.
- Business‑aligned IT roadmap, OKRs, quarterly planning
- Portfolio & demand mgmt (Jira/ADO/ServiceNow)
- Scorecards & KPI dashboards (Power BI/Tableau)
Turn outsourced chaos into accountable performance.
- Contract & SLA redesign, RFP/RFI support
- QBR cadence, scorecards, corrective action plans
- MSP consolidation, transition & knowledge capture
From firefighting to flow with modern ITSM practices.
- Incident, Problem, Change, Request (ITIL‑aligned)
- CMDB & Discovery, HAM/SAM, Service Catalog
- Virtual Agent, Flow Designer, Predictive Intelligence
Reliable foundations and great employee experience.
- Azure Landing Zone / AWS Control Tower
- Identity & device: Entra ID, Intune/Autopilot
- M365 hygiene & Teams/SharePoint/OneDrive experience
Practical, low‑risk value in weeks—not years.
- Service desk copilots & chat (ServiceNow VA / Teams)
- Runbooks & self‑healing with orchestration tools
- Azure OpenAI / Power Automate pilots with guardrails
Security and continuity tuned to your realities.
- NIST CSF / ISO 27001 control alignment
- DR/BCP program & tabletop exercises
- Vulnerability management & incident readiness
Make the dollars work harder for outcomes.
- FinOps: AWS Cost Explorer / Azure Cost Management
- License optimization (M365 E3/E5, ServiceNow)
- App/vendor rationalization & contract benchmarking
How I work — 30·60·90
- Executive listens + baseline
- Quick‑win backlog & owners
- Scorecard v1 + cadence
- Top 3 wins in flight
- Vendor/SLA resets underway
- MTTR & cost KPIs moving
- Playbooks embedded
- Next‑quarter plan locked
- FTE fit vs. extend decision
Background & Experience
I started on the front lines of managed services and spent 25 years building and leading MSP organizations before stepping into global enterprise leadership roles. Over 30 years, I've led transformations across infrastructure, workplace, ITSM, and vendor ecosystems—always in service of business outcomes.
- 1MSP to Enterprise: hands‑on operator to global leader.
- 2Outcome‑first framing: cost, risk, experience, and velocity.
- 3Playbooks for vendor resets, ITSM maturity, and automation wins.
- 4Executive presence with sleeves‑rolled delivery.
Engage fast — even without vendor onboarding
Large enterprises often can’t add a new vendor overnight. That’s okay. Below are procurement‑friendly paths that let us start quickly while staying compliant.
Open to senior IT leadership roles where the mandate is transformation and outcomes.
- 30/60/90 plan within first week
- Board‑ready communication cadence
- Hands‑on with sleeves‑rolled delivery
Step‑in leadership to stabilize operations and land key initiatives.
- Immediate coverage for CIO / VP gaps
- Crisis stabilization + transformation sprints
- Mentor internal leaders for continuity
Targeted outcome with a crisp charter and KPIs.
- Vendor reset & governance playbook
- ITSM acceleration & MTTR reduction
- Workplace experience uplift
Engage via an existing prime/MSP or SoW vehicle to bypass new‑vendor setup.
- 1099 via MSP/payroll partner
- SOW under an existing MSA
- Time & materials or fixed‑fee
Delivered through a partner already on your vendor list.
- Procurement‑friendly onboarding
- Clear deliverables & reporting
- Option to convert to FTE
Enterprise‑ready hygiene so we can start fast.
- Background & references (under NDA)
- InfoSec onboarding & policies
- Clear SoW, KPIs, and exit criteria
Let’s talk
Tell me where you need momentum. I’ll respond with a short POV, the fastest engagement path, and a concrete first step.